Send private notes to team members when you need their assistance with a customer. Work with any email platform (not just Gmail). Easily manage customer requests, tag conversations, and bring other team members into the loop.Ī few more key features included with Help Scout: Help Scout’s email collaboration and shared inbox features are perfect for teams working to provide better support for their audiences through building and fostering customer relationships.
To help you find the right email collaboration tool for you, let’s look at the nine best Gmelius alternatives to help you find the best tool for your business.īest Gmelius alternative for customer support. Whether you’re searching for a tool that’s similar to Gmelius that fits in well with your team or you’re unhappy with the platform, there are a number of alternatives available. If you have a larger team or you’re looking for a suite with multiple features, Gmelius likely isn’t going to be the best option for your team. Gmelius is a useful tool for collaborating with your team in a shared inbox - but only if your company uses Google Workspace for its communication and file sharing.
Users can label emails, delegate conversations, leave notes about certain contacts and conversations, and more. With a CRM, shared inbox features, labeling, and more to offer, an email collaboration platform like Gmelius can be a great option for teams who need to manage shared emails and streamline communication. When it comes to managing customer service, fostering customer relationships, or generating sales, every tool has its pros and cons.
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